These are AndroidGadget Return Policies applicable only to products purchased by you directly from the AndroidGadget.co.uk website.
Products that are not eligible for return, will be sent back to you at your cost and expense if received by us:
* Any product not purchased from AndroidGadget.co.uk
* Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
* Any product that exhibits physical damage
Return Policies
A: Returning DOA (Dead On Arrival) items. Any products malfunctioning on arrival within 7 days after delivery (all packages are traceable through the Royal Mail web site) is eligible for a replacement and you need to provide us with proof as below: The photos of the original package with the front and back sides and photos or videos showing the malfunctioning of the defective Product. If these requirements are met, return it to us at your convenience and at the lowest cost possible and we will ship a functional replacement to you free of charge. Please note you should send the item using the traceable service (Royal Mail Signed For or similar) and provide us with the Tracking Number.
B: Returning defective items. If your product turns out to be a defective one with physical damage within 14 days from the date of receival. The customer can mail the item back in the original package without any wear and tear for a free replacement. However, you will need to provide photos and videos showing the defect(s) of the product.
C. Returning the wrong item. If the item you received is completely different from the one you ordered, please contact our Customer Service with photos or videos of the different product. If a return is necessary. replacement plus shipping cost will be issued to you on receiving the returned product. Or if you take it we will offer a 10% discount for buying it, and we will send the replacement product to you.
D: Returning the unwanted item.The Distance Selling Regulations allow you to withdraw from any purchase made from us at any time 7 working days after the date you receive the item.
If you want to return an unwanted purchase and it remains unopened and unused, as there is no error on our part we will refund the purchase but we will not refund your delivery costs.
All items must be returned in their original condition; they must be unused, in original packaging, and with original product tags and swing ticket still attached.
Important Notes
- All Customers should contact our Customer Support email for a RMA before returning any items. AndroidGadget will not responsible for any delay caused with no RMA indicated.
- Please return the items at your convenience and at the lowest cost possible and provide us the tracking number if it is available. If there no tracking number, a copy of the shipping receipt is necessary. If neither of them can be provided, we might have to process the order until the package arrives at our company and recorded in the system which may takes around one or two months.
- AndroidGadget staff will email in 2 or 3 business days when returned packages are received.
Priority will be given to all returned items with RMA numbers and exact descriptions of product problems and they will be processed in 1-2 weeks. - When you are ready to accept the package shipped by Royal Mail, DHL or an alternate service.
Please pay attention to the following things:- Check the package if it is complete without any damages.
- Open the box and ensure that all the items ordered are there, in case something is missing.
- If the package is broken or something is missing, ask the Post service to provide proofs and ask them to write down what happened on the way. Ask them to get it back to us.
- Please make sure to get authorization of returning the item from our customer service department before returning an item. Otherwise the package will not be accepted and returned to sender