Delivery


 

Delivery

We provide a great value FREE delivery on all orders throughout the UK.

Orders are usually delivered within 24 hours.

Depending on the weight of your order we also use courier services such as RoyalMail, DHL, UPS and CityLink.

Orders made before 1pm are usually despatched same day, whilst orders made after 1pm are usually shipped the next working day. If you place an order after 1pm on Friday it will usually be despatched on the following Monday morning.


 

 

International Orders from within Europe

Orders made from European countries are available for £14.

Orders are usually despatched within 48 hours and delivered within 5 working days.

Items are shipped via Royal Mail Airmail, Parcel Force and DHL International Express, depending on the weight and value of your order.


 


 

International Orders made from outside of Europe

If you would like to place an order from outside of Europe, please contact us via email to obtain a custom shipping quote for your order.



 


Missing or incomplete orders

If you have placed an order and it has not arrived yet or is incomplete, please contact our customer support team through this form for assistance. Please note that when your order is despatched you will also be sent details of frequently asked questions regarding deliveries, and general information of what to do if your order has not yet arrived, which may be able to assist you first.


 

 

What happens if im not in during delivery?

Most items will be delivered by your local postman. If the item is too large to fit through your letterbox and you are not in, you will normally be left a red card with instructions of where to collect your item from your local Royal Mail sorting office.

Items are usually held at your sorting office for 3 weeks before they are returned to us if they remain undelivered.

If your item has been shipped via a courier and you miss the delivery, there will usually be 3 more attempts at delivery before the delivery is returned to us. There will also be contact details of where you can arrange to pick up your parcel from the sorting hub of the courier, should you wish to collect it instead.